How to make purchase - SY Diamond

How to make purchase

Method 1 – Buying at our office

  1. Find the diamond(s) you want here Diamond Search
  2. Contact us by any one the following means, by stating the information of diamond you have chosen, including carat, color, clarity and any other information you request. You can even tell us your budget and other information so that we could locate the most appropriate product for you.

    • Fill in the enquiry form in Contact us
    • Send us an email with diamond information, and the time you want to come (info@sydiamond.com)
    • Give us a call to discuss and book a time (2735 8291) during our office hour
  3. You will come to our office to inspect and check on the diamond(s) at the reserved timeslot we agreed on. If possible, we suggest you to choose around 3 diamonds for better comparison in Step 2. Please note that no charges are required for meeting with us in our office.
  4. After choosing your diamond, you can

    • Buy the diamond immediately by making full payment.
    • If you chose the diamond and we will set in the ring/ earrings/ pendant for you, you are only required to make 10% deposit, full payment would be required when you have examined the final product with your full satisfaction.
  5. For email and website enquiry form, we will try our best to get back to you within 24 hours.

Method 2 – Getting the diamond from GIA Office

  1. Find the diamond you decided to purchase in Diamond Search
  2. If you want the diamond to be verified again, we will send the diamond to GIA for 2 nd verification, and don’t worry, we will bear all the relevant costs.
  3. We will send you a confirmation email for the diamond you have chosen. Full payment has to be made in advance. And In 3 working days, we will send the diamond to GIA for verification. The pincode would be provided to you to take the diamond directly from GIA office. GIA usually needs 2 working days for processing.
  4. You can directly get the diamond from GIA office with the pincode. (Room 1411, New World Tower, 18 Queen's Road Central, Hong Kong)
  5. If you find problem with the diamond like the certificate before verification does not matches, full refund will be provided.

No matter you use which method to make purchase from us, we make sure that you are totally satisfied with the diamond before we request the full payment.

Payment method as below:

  1. Cash
  2. Credit card (Visa, Master, AE, China Union Pay), with 3% extra charges
  3. Bank transfer/cheque deposit, please also provide bank receipt, you can

    • make online transfer in our office
    • visit nearby banks for transfer
  4. HSBC credit card instalment (6 or 12 months), with 6% extra charges
  5. Bank cashier order

After sales services:

  1. Resize the ring 2 times for free (as we understand you may not get your lover’s exact ring size upon proposal)
  2. Unlimited times polish and renew the ring for free.